GRAFENTHAL® - IT PRODUCTS SERVICE CONTRACTS

GRAFENTHAL® mPacs service contracts: Your flexible partner for servers, storage and network products

Amidst the challenges of overloaded IT support, GRAFENTHAL® mPacs is your lifeline.

Customized service contracts for your IT infrastructure
As an independent 3rd party provider, GRAFENTHAL® offers you customized service contracts for server, storage and network products that are precisely tailored to your company’s needs.

With our mPacs service contracts, you not only receive excellent support and comprehensive maintenance, but also the flexibility you need for efficient and cost-effective IT support.

GRAFENTHAL® - SERVICE CONTRACTS Individual SLAs for maximum efficiency

We understand that every company has different IT requirements. That’s why we offer you flexible Service Level Agreements (SLAs) that are tailored precisely to your needs. Whether you need fast response times for critical systems or customized maintenance intervals, we flexibly adapt our SLAs to ensure the smooth operation of your infrastructure. So you can concentrate on your business while we take care of the rest.

GRAFENTHAL® - SERVICE CONTRACTS Price advantage & quality

As a 3rd party provider, we offer you significant price advantages compared to the manufacturers. You do not have to compromise on the quality and reliability you expect from a professional service partner. Thanks to our direct relationships with a large network of technicians and our efficient work processes, we can offer you first-class service at significantly more attractive conditions.

GRAFENTHAL® - SERVICE CONTRACTS Short official channels

Thanks to our flat hierarchies and short official channels, we guarantee fast and uncomplicated processing of your inquiries and concerns. Our team of experts is always quickly available and ensures that your IT infrastructure is optimally supported with minimal effort – from maintenance to rapid troubleshooting.

GRAFENTHAL® - SERVICE CONTRACTS Why GRAFENTHAL® mPacs service contracts?

Flexibility

We customize our service contracts to your individual needs and requirements.

Cost savings

Benefit from considerable price advantages compared to manufacturer services.

Speed

With short official channels and direct communication, we offer fast and efficient service.

Reliability

Rely on Grafenthal – your partner for long-term IT stability.

GRAFENTHAL® - SERVICE CONTRACTS OVERVIEW by manufacturer

The mPac service package offers you the opportunity to optimize the standard manufacturer’s warranty for Lenovo, HPE, Fujitsu and DELL server and storage systems according to your requirements. Based on manufacturer warranty extensions, an mPac full service contract offers qualified hardware support at a fixed price.

Intel® and AMD® servers Storage systems Network technology

GRAFENTHAL® - SERVICE CONTRACTS Service level stages

You have the option of choosing from various service levels and terms of between 12 and 60 months to suit your needs. Alternatively, you can also have an individual offer drawn up that is tailored specifically to your requirements.

Basic Care (5x9) Extended Care (24/7) Priority Care (24/7 +)

15 minutes
guaranteed response time

15 minutes
guaranteed response time

15 minutes
guaranteed response time

Technician on site the next working day

Within 4 hours
Technician on site the same day

Within 4 hours
Technician on site the same day

within 6 hours
guaranteed recovery time
on the same day

GRAFENTHAL® - Service contracts DID YOU ALREADY KNOW?

mPac service contracts are available for all leading server manufacturers.

This allows you to work with just one support provider, even if you have different brands within your IT infrastructure.

GRAFENTHAL® - IT PRODUCTS GRAFENTHAL®

With our mPacs service contracts, you not only secure excellent support, but also reliable and cost-efficient support for your server, storage and network products.

Trust GRAFENTHAL® – your partner for customized IT services that help you get ahead.

GRAFENTHAL® - IT PRODUCTS Contact us

Do you have any further questions? Then please get in touch with us.